Help/FaQ

Questions about Bookings

What should I do if I don’t receive a confirmation email?

Cheap flights tickets is a flight search and travel deals website. We do not take bookings, issue tickets, take payment or have any access to individual travel details. If you didn’t get a confirmation from the airline or travel agent you booked with, first check your junk folder. If it’s not hiding in there and you still haven’t received an email after 24 hours, you’ll need to contact your airline or travel agent.

How can I change or cancel my booking?

You’ll need to contact the airline or travel agent you booked with as we do not hold nor have any access to individual travel records.

I don’t know who I booked my flights with. How do I find out?

The company you booked with should appear on your booking confirmation. If you don’t have the confirmation we recommend checking your bank or credit card statement to see who processed your payment.

I’m not sure if my booking went through. How do I find out?

Don’t try to book again – you could end up with two bookings. Go ahead and contact the company you booked with directly to confirm if the transaction was successful.

Is hold baggage included in the prices shown?

Prices online are usually for flight fares only but they will include mandatory fees such as airport and fuel taxes. Hold baggage is often an extra cost. You would need to check the baggage price and allowance on the airline/agents site and add this on as you go through the booking process.

Questions about Searching,

Can you help me with a flight quote?          

You can use our powerful flights search tool to find the best deal, but you will need to contact the company offering the deal for a tailored quote.

You can also sign up for our world-class newsletter to find out about travel deals and sales straight to your inbox.

How do I search for flights for a large group?

Our search criteria allows you to search for multiple flights of up to nine people, but you will not see a group discount for this type of search. Group discounts are best secured by searching for a single ticket fare, and then contacting the supplier for additional deals.

How do I search for a multi-stop trip?

While we are continually improving our site, right now we do not offer multi-destination flight searches. Your best option is to search for one direct flight, and contact the company with the offering to see if you can add more stops.

Questions about Price,

What’s  included in the price shown?

 The prices you see on Cheap flights tickets should include all mandatory fees. However, you’ll need to check non-mandatory fees such as seat selection, baggage and meals before you book your flight with your chosen airline or travel agent. These fees normally show up as you go through the process of booking and paying for your flight. Please note, all fares are subject to availability.

Is hold baggage included in the prices shown?

 price online are usually for flights fares only but they will include mandatory fees such as airport and fuel taxes. hold baggage is often an extra cost.You would need to check the baggage price and allowance on the airline/agents site and add this on as you go through the booking process

My booking was cancelled   

cancellations can occasionally occur in the airline industry. This typically happens if the airline decides to cancel the flight or if the airline or travel agency on rare occasions are unable to fulfil the ticket at the advertised price. If your booking was cancelled, the supplier with whom you booked will offer a new ticket at a new price or offer you a full refund.
As cheap flights tickets is a free global travel search site, cancelled flights are out of our control. Therefore, if your flight was cancelled and you need help or have questions, you should contact the supplier directly to see what alternate options are available to you.

Visas, passports and travel documentation  

There are many defferent requirements for which visas, passports, IDs and other travel documentation are required in order to travel, depending on the airlines, countries, governments as well as your own nationality.
As it is always your own responsibility to ensure you have the required travel documentation before traveling, we recommend you always check with your airline or online travel agency as well as the local embassy or consulate in your destination country before booking.
Please also be advised that if you have a stopover in a different country than your final destination, a transit visa may be required

Can I trust the partners on your site?

Each of our thousands of partners goes through a vetting process, whereby we can set the highest standards of service for our users. If you have any questions or concerns about a partner, please contact us                                                                                         

 

                                                                                                                                                                  

 

                                                                                                                                    

                                                                                                                            

                                                                            

 

            

 

                                                              

            

                                                                                                                                                

                                                                                                                                                                                                                                                                                                                                                                                 

                                                                                                                                         

                                                                                                                                                                                                                                                                                                                                                                        

 

                                                                      

                                         

                                                                                                                                                                                                                                                                                                                                                     

                                                                                                                     

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